Who provides what
Wizlark Games LLC operates Wizander. Before a live order, the operating company, contact channel, agreed scope and planning fee must appear in the written order. We provide itinerary planning. The supplier contracts directly with you for any travel booking.
Payment and delivery
We confirm the scope and fee first. The planning fee is paid before itinerary work begins. You pay airlines, hotels and other suppliers directly for bookings. A complete delivery includes the daily itinerary, transport connections, alternatives and departure checklist within your agreed scope.
Cancellations and refunds
Before full delivery, you receive the fee back for undelivered milestones. Only a separately priced milestone agreed in writing before payment, delivered and accepted can be retained. Before the first agreed delivery, the full fee is refundable. For partial delivery, refund the prepaid fee less only the amount of accepted milestones. The written quote lists the amount for the reviewed outline and for the final package. After complete delivery the fee is generally nonrefundable. We review and correct non-delivery, incomplete delivery, cancellation by us, duplicate charges, material errors or misrepresentation, including an appropriate refund. Statutory rights are preserved.
To request review, refer to the order number and the affected deliverable or charge. Supplier bookings have separate terms. Your statutory rights are preserved.
Validation-period availability
Paid consultations, personal itineraries and booking referrals are unavailable when residence, current location or billing address is in California, Florida, Washington or Hawaii.
Supplier changes
Availability, reservation changes and supplier refunds are handled under the supplier’s terms. We do not issue tickets, guarantee upgrades or take travel booking funds.
Review and support
AI assists with briefs and drafts. Customer-facing plans require review. The order will identify the support contact and service hours; around-the-clock human support is not promised.