Review your planning order.

Complex

per agreed plan. Multiple cities or a cruise with stays before and after sailing.

All Standard deliverables, plus linked transfers, timing buffers and fallback routes.

Order terms

We confirm the scope and fee first. The planning fee is paid before itinerary work begins. You pay airlines, hotels and other suppliers directly for bookings.

Before full delivery, you receive the fee back for undelivered milestones. Only a separately priced milestone agreed in writing before payment, delivered and accepted can be retained. Before the first agreed delivery, the full fee is refundable. For partial delivery, refund the prepaid fee less only the amount of accepted milestones. The written quote lists the amount for the reviewed outline and for the final package. After complete delivery the fee is generally nonrefundable. We review and correct non-delivery, incomplete delivery, cancellation by us, duplicate charges, material errors or misrepresentation, including an appropriate refund. Statutory rights are preserved.